Refund Policy

Cancellation Terms

We understand that plans can change. Our cancellation policy for vinyl flooring installation services:

• Before Material Order: Full refund of deposit if cancelled 48+ hours before scheduled start date
• After Material Order: Deposit non-refundable due to custom ordering; unused materials may be returned per manufacturer policies
• Day of Installation: Cancellation fee of $200 plus material costs if work has not begun
• During Installation: Payment for completed work plus materials used; remaining balance refunded

Workmanship Issues

If you're not satisfied with our installation quality:

• Report issues within 30 days of installation completion
• We'll inspect the work and correct any installation defects at no charge
• If correction is not possible, partial refund may be considered
• Our 3-year craftsmanship commitment covers installation-related issues

Emergency Service Refunds

Emergency flooring repair service refunds:

• Consultation fees are non-refundable once technician arrives on-site
• If repair cannot be completed due to parts/materials unavailability, service fees refunded
• Customer cancellation after technician dispatch: $75 travel fee applies

Material Returns

Vinyl flooring material returns:

• Unopened materials may be returned per manufacturer return policies
• Custom-ordered materials or special sizes are typically non-returnable
• Return shipping costs and restocking fees apply per manufacturer terms
• Materials damaged due to improper storage are not eligible for return

Weather and Delays

For weather-related delays or unforeseen circumstances beyond our control, no penalties apply and full refund of payments is available if project cannot be rescheduled within reasonable timeframe.

Refund Process

Refund processing:

• Approved refunds processed within 5-7 business days
• Refunds issued to original payment method
• Partial refunds calculated based on completed work and materials used

Contact for Refund Requests